Refund Policy

Refund Policy for Tradition of Morocco

Effective Date: 24h

At Tradition of Morocco, we are passionate about sharing the rich heritage and craftsmanship of authentic Moroccan culture through our handmade crafts and artisanal products. Your satisfaction is our top priority, and if you’re not completely satisfied with your purchase, we’re here to assist you.

1. Eligibility for Refunds
You may be eligible for a refund if:
- You receive a defective or damaged item.
- The item you received is not what you ordered.
- You cancel your order within **24 hours** before it has shipped.

2. Refund Process
To initiate a refund:
- Contact our customer service at **[insert contact email or phone number]** within **7 days** of receiving your product.
- Please include your order number and a brief description of the issue.
- Once your request is approved, we will provide you with instructions for returning the item.

3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over **$50**.

4. Refund Timeline
- After we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within **5-10 business days**.

5. Non-Refundable Items
Please note that the following items are non-refundable:
- Custom or personalized products
- Gift cards
- Items marked as final sale

6. Changes to the Refund Policy
We may update this refund policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

If you have any questions or concerns regarding our refund policy, please feel free to contact us at support@traditionofmorocco.com